LAMRO / CUSTOMER SUPPORT
Merch & order help
Questions about your shirt, hoodie, or accessories? Start here. For help with a specific order, email support@lamroarmsco.com and include your order number.
Before you order
Choose your color and size on the product page, then review the selected options and quantity in your cart. Check the product description and any available measurements before ordering.
Double-check your delivery address and email at checkout. Your email is how we can reach you about your order.
Production & delivery
Our merch is made to order through Printify. Production and delivery are separate steps; shipping time starts after your item is made and handed to the carrier.
Timing varies by product, print provider, destination, and carrier. Estimates are not guaranteed arrival dates. If you need an item for a particular date, contact us before ordering.
Shipping & separate packages
Enter your full delivery address to see the available shipping options and charges at checkout. Review the final total before placing your order.
Items made by different print providers may ship separately and arrive on different days. If only part of your order arrives, check the shipment details or contact us with your order number.
Order status & tracking
Sign in to My Orders and select View beside an order to see its current status and details.
An order status is not a live carrier location. Carrier tracking becomes available after shipment where a tracked service is used. If you need a tracking update, email our support team.
Changes & cancellations
Spotted an incorrect size, color, or address? Contact us as soon as possible with your order number and the correction you need.
We will check what is still possible. Changes and cancellations cannot be guaranteed once production has started.
Damaged, incorrect, or missing items
Email support@lamroarmsco.com with your order number, a description of the issue, and clear photos of the item, label, and packaging where relevant.
Keep the item and packaging while we review your request. Please contact us before sending anything back. Review our Return & Refund Policy for the current reporting window and conditions.
We’re here to help.
Send your order number and a short description of what you need to support@lamroarmsco.com. Please do not email payment-card details.
Looking for account information? Manage your saved addresses or update your account details.
